Real Time Support for Your Employees
Back Office Geeks can connect to you wherever you are through your Internet connection to any of your devices. We can drive a solution to your problem from our keyboard to yours, with your permission. Most of the time, we can solve the problem within 15 minutes, and if it’s just a simple question, there’s no charge.
Real-time support means help when you need it.
Problems happen in real-time, and sometimes little things can bring a workday to a complete halt. Our helpdesk and technicians have ways to help quickly.
Many ways to get help
-
- Call a central number
- Email support@backofficegeeks.com
- Click on a support icon on your computer’s taskbar to open a ticket.
- Chat
- Visit their exclusive portal page to open a ticket or see the status of a ticket
- Back Office Geeks help desk portal
Users can update and manage their own tickets through their website portal
-
- Managers can see all tickets.
- Accounts payable through the portal – pay bills online.
-
Create a new ticket and see the status of your ticket. Any of your users can get their own personal access to the portal.
Get a response within an hour
-
- Get access to all levels of support through the helpdesk
- First response within an hour
Remote Support
Back Office Geeks Remote Support services are intended to reach an employee’s desktop at the point that they are having a problem, to clear the problem, and make them productive again.
Having things break in the middle of a workday is a regular occurence, and for us, fixing them is equally as common.
On Site Support
Our goal is to remedy problems without having to make a site visit, but sometimes it is unavoidable. Back Office Geeks is willing to send a tech onsite to fix a problem or implement a solution to prevent a future problem.
Custom Support
Your business and your application determine what type of support your employees need.
We can create a support scenario that is best for your applications, locations, and employee skills.
Articles and Resources
7 Ways to Get Control of Your Online Company Assets
It's a typical practice to entrust your website, ecommerce site, blog, and social media pages to a person or firm. They know the technology. Let them drive. But that backfires when a disgruntled employee or a disgruntled contractor decides to withhold information...
6 Ways to Build a Website
This is an old school website, built with HTML and perhaps some Javascript, this type of website is usually custom crafted by a website designer. They likely use website building tools like Adobe Dreamweaver, and, if they are truly crafting your website from scratch,...
What is the Cloud?
There are a lot of "cloud" companies out there, each with their own definition of what the cloud is and what it means to you. I am proud to say that I worked for a company that had one of the first true cloud products. The company was Concentric Networks (now XO...
What is a website, really?
The first thing you are going to say is, who would ask such a stupid question. As an owner of a company that purports to build websites for people, I have a particular interest in your understanding of what goes into making a website. Of course, not all businesses...
Gmail – unsecure or the most secure?
The recent revelations of Internet security have probably caused you to reconsider how safe your data is in the cloud. We all get heartburn over this (and doctors, attorneys, and financial professionals have double the heartburn) because we don't want our information...
5 Free Online Security Tools
I've always told my clients that the Internet is a dirt road. By now we are all aware of the dangers of the Internet. I tire of the daily reports of large Internet sites being hacked and passwords or credit card numbers stolen. Those reports won't end soon. I've found...
What do we mean when we refer to Web Presence?
Have you ever Googled yourself and found a number of references about you on different websites. Perhaps you see a Yellowpages or Yelp listing that you didn't know about. Surprising, huh? Web presence is the sum total of all of the pages on the Internet that talk...
Links to Search Engine Local Directories
These local directories are free. Google My Business Bing Places for Business LinkedIn Yelp Mapquest
How much disk storage do I need?
These days most traditional computers – laptops and desktops – come with 1 TB (terabyte) hard drives. But do you need this much space? By my own experience, no. Unless you've amassed a fair amount of purchased music, or unless you carry around a great deal of...