Real Time Support for Your Employees

Back Office Geeks can connect to you wherever you are through your Internet connection to any of your devices. We can drive a solution to your problem from our keyboard to yours, with your permission. Most of the time, we can solve the problem within 15 minutes, and if it’s just a simple question, there’s no charge.

 

Real-time support means help when you need it.

Problems happen in real-time, and sometimes little things can bring a workday to a complete halt. Our helpdesk and technicians have ways to help quickly.

Many ways to get help

    • Call a central number
    • Email support@backofficegeeks.com
    • Click on a support icon on your computer’s taskbar to open a ticket.
    • Chat
    • Visit their exclusive portal page to open a ticket or see the status of a ticket
    • Back Office Geeks help desk portal

Users can update and manage their own tickets through their website portal

    • Managers can see all tickets.
    • Accounts payable through the portal – pay bills online.
    • Create a new ticket and see the status of your ticket. Any of your users can get their own personal access to the portal.

Get a response within an hour

    • Get access to all levels of support through the helpdesk
    • First response within an hour

Remote Support

Back Office Geeks Remote Support services are intended to reach an employee’s desktop at the point that they are having a problem, to clear the problem, and make them productive again. 

Having things break in the middle of a workday is a regular occurence, and for us, fixing them is equally as common.

 

On Site Support

Our goal is to remedy problems without having to make a site visit, but sometimes it is unavoidable. Back Office Geeks is willing to send a tech onsite to fix a problem or implement a solution to prevent a future problem.

Custom Support

Your business and your application determine what type of support your employees need.

We can create a support scenario that is best for your applications, locations, and employee skills.

 

Articles and Resources

6 Important Components That Should Be Part of Your Website

6 Important Components That Should Be Part of Your Website

When we talk to new customers about building a new website, the discussion is primarily centered around the look, feel, and content, as it should be. But if the site is going to be effective, there are some other important yet unseen aspects of the site that need to...

Cybersecurity Statistics in 2019 – Will Blow Your Mind

Cybersecurity Statistics in 2019 – Will Blow Your Mind

If you have not done so already, it is time to take a serious look at your practices and your system security.  Continuously hardening your network environments and personal systems as well as educate yourself about ways to keep yourself off the "victim of cybercrime"...

Amazon Workmail

Amazon Workmail

I have a customer who really likes Microsoft Outlook, and why not? We of a certain age grew up with Outlook's comfy interface and familiar functionality. But Outlook was created to communicate with Microsoft's Exchange Server. As a result, Outlook is not the best...

3 Ways to Protect Yourself From Hackers and Spear Phishing

3 Ways to Protect Yourself From Hackers and Spear Phishing

First - Why is this topic so important? I think it’s worthwhile to recognize why we need to be concerned about passwords and account security. Hacking is now wildly profitable. While the numbers are not well documented some media outlets put the gross take in the many...

Using Google Drive with MS Office

Using Google Drive with MS Office

  These videos illustrate how to use Google Drive as your primary storage with Microsoft Office as your primary tools. If you use Microsoft Office and Google Drive, you will find this plugin useful. It will make Google Drive a file save/file open option in Word,...

Building a Minimum Viable Product (MVP)

Building a Minimum Viable Product (MVP)

Building a Minimum Viable Product (MVP) is a lower-cost, faster-to-market product development strategy. The MVP has the core functionality of your application that can be used to test your concept with potential customers and investors. Call it what you will - alpha,...

The Advantages of a Chromebook over a Windows or Apple laptop

The Advantages of a Chromebook over a Windows or Apple laptop

Let's face it. We all built our computer skills on either Windows or Apple. Most of us are stuck in our own Windows or OSX worlds, unable to move, even if there is a better solution. I'm writing this knowing full well that you will look down your noses to the...

Regional East Bay Law Firm

Regional East Bay Law Firm

This law firm is in a very competitive space in the area – family law. The partner needed to create a website that could be engaging to customers referred to them as well as attractive to search engines.Once a potential customer has found their website, the firm needs...

Criminal Law Firm

Criminal Law Firm

Back Office Geeks was engaged by this law firm to provide a website more optimized for their practice areas.  They wanted to reduce the cost of maintaining the website, but also wanted to have a site that had updated content, so we built them a new website, with a...

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