Real Time Support for Your Employees
Back Office Geeks can connect to you wherever you are through your Internet connection to any of your devices. We can drive a solution to your problem from our keyboard to yours, with your permission. Most of the time, we can solve the problem within 15 minutes, and if it’s just a simple question, there’s no charge.
Real-time support means help when you need it.
Problems happen in real-time, and sometimes little things can bring a workday to a complete halt. Our helpdesk and technicians have ways to help quickly.
- Remote Desktop Support
- On-site support
Using these 2 methods of support, we can do a lot of things, like:
- Install network equipment or employee desktops
- Help with email issues
- Help you create a more ergonomic work setup
- Handle application problems or help you figure out other ways to solve problems
- Diagnose issues with computers or the network
With Remote Desktop Support, we can get into a workstation and diagnose or fix issues that may have stopped the station from being functional. All we need is the network to be available.
There are several ways you or your employees can reach out for help.
- You can click on a support icon on your computer’s taskbar to open a ticket.
- Call us at +1 (925) 291-0811
- Send an email to firstname.lastname@example.org
Articles and Resources
When we talk to new customers about building a new website, the discussion is primarily centered around the look, feel, and content, as it should be. But if the site is going to be effective, there are some other important yet unseen aspects of the site that need to...
If you have not done so already, it is time to take a serious look at your practices and your system security. Continuously hardening your network environments and personal systems as well as educate yourself about ways to keep yourself off the "victim of cybercrime"...
I have a customer who really likes Microsoft Outlook, and why not? We of a certain age grew up with Outlook's comfy interface and familiar functionality. But Outlook was created to communicate with Microsoft's Exchange Server. As a result, Outlook is not the best...
First - Why is this topic so important? I think it’s worthwhile to recognize why we need to be concerned about passwords and account security. Hacking is now wildly profitable. While the numbers are not well documented some media outlets put the gross take in the many...
This is a slide gallery. Click on the image below and then click on the arrow to the right of the image.
These videos illustrate how to use Google Drive as your primary storage with Microsoft Office as your primary tools. If you use Microsoft Office and Google Drive, you will find this plugin useful. It will make Google Drive a file save/file open option in Word,...
Building a Minimum Viable Product (MVP) is a lower-cost, faster-to-market product development strategy. The MVP has the core functionality of your application that can be used to test your concept with potential customers and investors. Call it what you will - alpha,...
Let's face it. We all built our computer skills on either Windows or Apple. Most of us are stuck in our own Windows or OSX worlds, unable to move, even if there is a better solution. I'm writing this knowing full well that you will look down your noses to the...
This law firm is in a very competitive space in the area – family law. The partner needed to create a website that could be engaging to customers referred to them as well as attractive to search engines.Once a potential customer has found their website, the firm needs...
Back Office Geeks was engaged by this law firm to provide a website more optimized for their practice areas. They wanted to reduce the cost of maintaining the website, but also wanted to have a site that had updated content, so we built them a new website, with a...